About us

What makes us a bit different is that we’re always trying to improve ourselves. We want to be smarter and braver. We want to make the difference.

Our values reflect this. These are the things we hold dear. The things we look for in people. The things we strive to find in ourselves.

Brains. Courage. Heart.

We think it’s important to keep learning. To listen. To appreciate we don’t always have all the answers – but can, if we use our heads, always find them.

We think it’s important to try new things. To be different, and proud of it. To push ourselves out of our comfort zones. And to deal with things with honesty and integrity.

And we think it’s important to not just think, but feel too. To remember that people have feelings. That there’s nothing more powerful in marketing a brand or working in a business if you can make people love what you are and what you do.

About us

Our Philosophy.

Brains. Courage. Heart.

Watch our philosophy video!



Client work showreel.

See a quick overview of the work we have done for our clients!


ASOS Careers Website

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Client work showreel.

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Katharine Newton
Katharine Newton - Insight ManagerX

Heart means pulling together when the chips are down and never feeling you can’t ask for help. Courage is never being afraid to step outside your comfort zone because you see it as a chance to learn. And Brains means striving to be thought leaders. If you’re happy to stay where you’ve always been, that’s not Brains in my book.

Luke Burnett
Luke Burnett - Project CoordinatorX

I work with people every day in a collaborative and trusting way. Fantastic relationships with colleagues and clients are the basis of my work and I put Heart into everything I do.

John Burke
John Burke - Digital Account CoordinatorX

Graduate of Uni. of Huddersfield as a Web Developer and just started at SMRS. The thing that attracted me to the company was the people really, as well as the fact there is an actual beer o’clock…typical student.

Ryan Downes
Ryan Downes - Front-End Web DeveloperX

I enjoy building/creating things from scratch and pushing myself to learn new things, all of which has been made possible at a comforting level from day one with SMRS. Love creativity. Music mad. Game lover. Movie go-er. Casual excursionist.

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Pippa Clare
Pippa Clare - Business Development ExecutiveX

I am really enjoying myself at SMRS everyone is lovely and I am part of a fantastic team and learning new things everyday. My aim is to make a difference and spread the word about the great work SMRS do.

Richard Badley
Richard Badley - Head of PlanningX

Forget what keeps you awake at night, it’s more about what gets you out of bed in the morning. For me, it’s the excitement of working with a fantastic team, solving complex problems and creating innovative solutions – always with measurable results. Never a quiet moment. Never a dull moment. Always a joy.

Rich Graeme
Rich Graeme - Account ManagerX

Best thing? The people – a rare collection: creative, talented and humble all at once. Proudest moment? The team being convinced I was a graduate. I am not – in the slightest.

Kornelia Korol
Kornelia Korol - Account ManagerX

My favourite thing about SMRS has to be the team. Proudest moment? Getting bronze at Prospects bowling and Olive and Sarah (also known as Sam) singing our anthem ‘Reach for the Sky’. Excellence.

Kevin Fairclough
Kevin Fairclough - ArtworkerX

Favourite thing about your job – sign offs. Biscuits. Listening to people who know their skills…and how to execute them well. Greatest moment at work – seeing work go live.

Edowaye Idemudia
Edowaye Idemudia - Account CoordinatorX

I’m a proactive and driven individual who thrives on all aspects of a project from beginning to end whilst always striving to exceed expectations. I am motivated, structured and driven in terms of the task at hand, whilst my passion for everything else means I am able to bring new perspectives to the table. What I love most about working at SMRS is the variety of clients I get to work with but most of all I love the people I work alongside. They are practically family!94

Stephanie Griffiths
Stephanie Griffiths - Client Services DirectorX

I love my London team. They are a fantastic bunch of talented and hardworking colleagues. We also work with great forward thinking clients who enjoy working with us!

Caitlin Robertson
Caitlin Robertson - Account CoordinatorX

To me, Heart means genuinely caring about what you do and giving everything 100% regardless of how small it may seem. Most importantly, having Heart at SMRS means you are part of a sociable, fun environment with like-minded people.

Paul Mayor
Paul Mayor - Digital Art DirectorX

My joy of work comes from using our Brains value, researching new and emerging digital technologies, discovering what’s out there, and via our Heart value, how it can help our clients. And of course bringing my vision to the screen.

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Matthew Sinclair
Matthew Sinclair - Executive Creative DirectorX

As a fiery red/ENTJ type, I can have a tendency to think rather than feel! But, for me, our Heart value is a fascinating one and a really important one too. Happy people are productive people, and, as a leader, being reminded of that daily is a really good thing.

Lee Satchwell
Lee Satchwell - Account ManagerX

I love the fast paced environment and the different challenges each day brings. Beer o’clock is always the best way to end a hard week!

Toby Windsor
Toby Windsor - Managing PartnerX

I feel personally privileged to work with some amazing clients and an outstanding bunch of professionals. People who care as passionately as I do about the difference we can make. That for me is the Joy of Work.

David Walstow
David Walstow - Account DirectorX

My favourite things about SMRS: Begin with eating & drinking excess; I do love a free lunch; Work with a wonderful bunch; Helping my career become a success!

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Hannah Rollinson
Hannah Rollinson - Trainee Multimedia DesignerX

Favourite things about my job are the people I work with, who amuse me on a daily basis (intentionally or not) and working in an environment that actively encourages development of new knowledge and skills. Favourite moment? The day Olivia called Toby “Sweetie”.

Dan Duggan
Dan Duggan - Head of DesignX

Favourite thing about my job? Seeing the next generation of creatives work their way up the agency.
Greatest moment so far? CIPD award for best art direction – Adidas.

Res Rasheed
Res Rasheed - CopywriterX

Brains, Courage and Heart. I see them in action every single day at SMRS. It makes this place pretty special. Love the work, love the people, love the vibe. If they clear out the storeroom behind Matthew’s desk, I swear I may just start living here.

Jane Johns
Jane Johns - Account DirectorX

Loving the life, the work & more importantly the people at SMRS.

Mark Taylor
Mark Taylor - DesignerX

Drawing stuff and creating things that look nice in various media. Favorite moment was being told one of my illustrations for adidas was being blown up to 100ft to go on the side of the new adidas warehouse and offices in Germany.

Paul Mann
Paul Mann - Creative Services ManagerX

From the moment I walked in on day one I felt welcomed. I love working with a talented and diverse team who are empowered to develop themselves creatively and to make positive change in a fast and busy environment.

Richard Lewis
Richard Lewis - Managing PartnerX

I love understanding how people work, and how learning places and workplaces work. Then, celebrating these wonderfully complex interactions with beautifully simple stories that bring them all together. Promising a real, personal future is much more interesting than promising that love can be found in a coffee cup.

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Dan Beynon
Dan Beynon - Head of EducationX

Working with a hugely talented team of colleagues and clients in a sector that presents new challenges daily is great fun. Finding the most effective ways for us and our clients to use the myriad digital channels and technologies now available is fascinating.

Jake Kraweckyj
Jake Kraweckyj - Junior CopywriterX

For me, I’m very much a Brains person – I love how people here are always ready to bounce ideas off each other, and club together to come up with something truly groundbreaking.

Marie Morton
Marie Morton - Head of CopyX

I walked into SMRS and immediately felt at home. That’s special. So is the feeling that comes from winning the trust of clients, the respect of colleagues and as many awards as possible ;)

Billy Evans
Billy Evans - Head of Web Design & DevelopmentX

Always on the go at SMRS – great people, good clients. I’ve not been here long but being part of the web team is great a diverse and talented bunch. Love designing and creating online experiences that work…

Gerald Mwanyika
Gerald Mwanyika - Senior DeveloperX

I had a fantastic welcome to the company, I love the people, challenges each day brings and great social atmosphere.

Karlis Blums
Karlis Blums - Multimedia DesignerX

Best thing about working here? The chance to learn about so many different things and professions, all while doing what I love. And the people here are a friendly and funny bunch!

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Sarah Sturgess
Sarah Sturgess - Agency DirectorX

I love our values of Brains, Courage and Heart as they get you thinking about how you balance the way you work. Everything we do is to keep our clients happy. But, to achieve this we have to work together to come up with clever ideas and keep challenging each other and our clients to do things better, all whilst keeping a big smile on our faces!

Claire Calland
Claire Calland - Account CoordinatorX

I love working for SMRS because of the people and the variety of our work. I like that there’s never a dull moment and everyone works closely to get the job done!

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Vivek Evjemo
Vivek Evjemo - Account CoordinatorX

I really enjoy working at SMRS – the unique clients and challenging work has pushed me to develop a variety of skills. SMRS also openly encourage development and progression which has helped make my time here more enjoyable.

Andrea Mcgowan
Andrea Mcgowan - Credit ControllerX

Why do I love my job?  From day one, it felt like I’d always been part of this big, fun, work family. Every day is different and there is never a dull moment.

Emma Crotty
Emma Crotty - Account ManagerX

The best thing about working at SMRS is the people.  I enjoy working with friendly and fun people, who are also focussed on providing clients with the best possible results.

Gemma Wildgoose
Gemma Wildgoose - Senior CopywriterX

Courage is being the first person to grab a pastry in a big client meeting. Heart is not taking the last one. And of course, Brains are what get you there.

Jon Kirk
Jon Kirk - Account DirectorX

My favourite thing about my job is seeing the results – when clients feedback to confirm that the activity that we’ve worked on together has had the results that we aimed for or has even surpassed our aims. These times are naturally also ‘my greatest moments’ – seeing that the thinking and creativity has paid off and that we’ve delivered a great piece of work that everyone is happy with.

Ben Rancic
Ben Rancic - Senior Digital DesignerX

Loving the team,  the office atmosphere and the ideas floating about.. And best of all,  when it all comes together to create wonderful things!

Herdy Ramanuj
Herdy Ramanuj - Digital Account CoordinatorX

My mind is always working at SMRS – great people, great clients and a great atmosphere. I haven’t been here long but already feel like part of a big family. I know it sounds cliché, but we really do work hard and play hard!

Ben Tyson
Ben Tyson - CopywriterX

My best moment? It’s been watching my portfolio grow and grow. As for SMRS: there’s variety, opportunity, some great parties, and I’m surrounded by a pretty cool bunch too.

Zoltan Ferenczy
Zoltan Ferenczy - Account CoordinatorX

I recently joined SMRS on their graduate scheme as an Account Coordinator and so far it’s been great! The best thing about the job are the people, the atmosphere at the office and the wide range of clients and different projects I get to work on!

Kaysha Carr
Kaysha Carr - Account ManagerX

The favourite thing about my job is working with such a lovely bunch of people, my clients and the variety of work we do – no two days are ever the same and i’m constantly learning new things! Best moment so far – receiving the Rising Star and the person most likely to make you smile Awards at the 2011 SMRS Summer Awards. :)

Georgia Lavington
Georgia Lavington - Account ExecutiveX

Working with such a talented, diverse group of people makes everyday an enjoyable education.

Jayne Hughes
Jayne Hughes - Account DirectorX

Favourite thing about my job – I love to learn and the pace of media change means I never ever stop learning. Greatest moment – it’s so difficult to pin down one moment – there’ve been award highlights, the joy of seeing a great campaign go live, seeing new starters become great team members… it’s been a 12 year long great moment!!!

Lisa Webb
Lisa Webb - Account DirectorX

10 years at SMRS, identifying, devising and implementing effective solutions for our clients. Love being part of a hard-working and talented team, and getting stuck in to solving complex problems.

Lucinda Quinn
Lucinda Quinn - Account CoordinatorX

The thing I enjoy about SMRS is definitely the people. Everyone has been so supportive and patient whilst I’ve settled into working here, plus I don’t stop laughing most days (although I think that might be because I sit next to Zoltan who doesn’t stop laughing at me!).

Cathy Duggan
Cathy Duggan - Office ManagerX

The best thing about SMRS has always been the people and I’m lucky that my role allows me to work pretty closely with everyone across the agency. And this is definitely the highlight of my job – the people I get to spend my time with and the variety of the work that we do.

Olivia Power
Olivia Power - Account DirectorX

I love working with such a great bunch of people, on such a diverse range of clients.

Kerry Cope
Kerry Cope - Client Services DirectorX

I really enjoy the pace, the energy and the constant challenge. Having the opportunity to develop strategic solutions, drive change and make a difference is really fulfilling, and being able to do this is the company of some great people makes this all the better.

Simon Hoare
Simon Hoare - Digital Account ExecutiveX

I work with lots of amazing people. Looking forward to the years ahead and working as part of the digital team!

Chris Woodhouse
Chris Woodhouse - Account ManagerX

Best thing about work is the people – a great bunch of people who immediately make you feel at home and care passionately about our clients and the work we produce. Greatest Moment – winning best look-a-like at the SMRS awards as the Fantastic Mister Fox (uncanny isn’t it?!)

Claire Ronan
Claire Ronan - Head of SalesX

SMRS is The Essential Partner to so many great clients.  I am loving the opportunity to take the conversation out to the marketplace, building our profile and delivering great work for new clients.

Katie Lund
Katie Lund - Events and Campaigns CoordinatorX

The team makes SMRS an inspiring, diverse and fun place to work, while Claire ensures there’s never a dull moment in the Sales Team- it’s the joy of work!

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Mandy Thorndyke
Mandy Thorndyke - Project DirectorX

Favourite thing about my job is my clients! Cheesy I know, but I am fortunate to work with some fantastic brands, my colleagues aren’t bad either! Greatest moment…there have been many from seeing a big campaign through, to managing big projects. Maybe best of all was winning a RAD for the skygrads site – team effort I know, but I met Sean Lock!

Danny Reid
Danny Reid - ArtworkerX

The joy of work in only 30 words? Erm…working with colleagues across the agency, SMRS nights out, Friday pub lunch, table tennis and studio banter.

Gail Pocknell
Gail Pocknell - Project ManagerX

The joy of work? The people of course..! We’re a mixed bunch…. but that’s what makes it great!

Leah Misiewicz
Leah Misiewicz - ReceptionistX

My joy of work comes from our Heart value. As I’m a receptionist, this means I’m spending every day talking to new people and meeting new clients on a day-to-day basis who come into our office. It’s a great way of getting to know new people.


Working at SMRS means being in a place where you’ll always be encouraged to use your head. We trust you to think things through, get advice from the right places and, if you don’t understand something, say. That’s what working with brains is really about.

But we also want people to feel good about what they do. That feel good factor might come from finding the right solution and feeling your own brainpower. But equally it might come from doing something you didn’t think you could do and feeling your confidence grow. Or it might be from just really getting on with your clients, feeling you know what they want and understanding where they’re coming from.

Of course, there are other things that help with the feel good factor. Being treated like an adult. Really pulling together in a team to get something done. And knowing your work is fairly rewarded and recognised.

Every day, we work with our clients to help them identify where, within their organisations, the joy of work and study can be found. We work just as hard to find it here too.

Career Opportunities

Role Overview

  If you’re an ambitious and motivated Digital Manager, it stands to reason that you’d want to develop your career with one of the fastest growing and most successful people communications agencies in the UK. We are SMRS. Digital runs in our blood. As a Digital Manager with us, not only will you enjoy huge […]

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Role Overview

  If you’re an ambitious Digital Project Manager, it stands to reason that you’d want to develop your career with one of the fastest growing and most successful people communications agencies in the UK. So, say ‘hello’ to SMRS. As a Digital Project Manager with us, you’ll have the opportunity to plan and deliver large-scale […]

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Role Overview

  If you’re an ambitious and motivated professional specialising in digital operations, it stands to reason that you’d want to develop your career with one of the fastest growing and most successful people communications agencies in the UK. We are SMRS. Digital runs in our blood. As a Senior Digital Operations Specialist with us, not […]

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